Any person or organization that contacts the ombudsman service can submit a service complaint against the ombudsman service.
Examples of admissible service complaints
- When processing a file, you do not receive any information or response from the ombudsman service.
- The information you receive from the ombudsman service (via information leaflets, the website, etc.) is incomplete or unclear.
- You are not satisfied with the accessibility of the ombudsman service (whether at reception, by telephone, etc.).
- You have to wait too long for a response from the ombudsman service.
- You are not satisfied with the behavior of an employee of the ombudsman service (during a telephone call, visit, etc.).
- You have an accessibility problem with this website?
Examples of inadmissible service complaints
- Anonymous complaints
- Unsubstantiated service complaints (the reason must always be clearly stated)
- Complaints about facts or circumstances that occurred more than 1 year ago on the date of submission of the complaint
- Service complaints in matters for which the Ombudsman Service is not responsible
- Complaints about matters for which legal proceedings are pending before a judicial college (labor court, RvV, Council of State, etc.)
- Service complaints in matters for which proceedings have already been initiated before the President of Parliament
Note
If you submit a complaint to the ombudsman service, this does not affect the time limits for appeals to the Council of State and the courts of justice.How can you submit a service complaint?
There are various options available to you:- Fill in the Online complaint form.
- Fill in the PDF-Dokument of our service complaint form (electronically or manually), you can send the form to us by email beschwerde@dg-ombudsdienst.be or print it out and send it to: Ombudsman Service, Platz des Parlamentes 1, 4700 Eupen.
You will receive an acknowledgement of receipt within 5 days and information on the admissibility of your complaint within 14 days. If your complaint is admissible, the ombudsman service will examine the complaint and provide you with a reasoned response within 45 working days.
Are you still not satisfied?
You can then submit a so-called secondary official complaint to the Speaker of the Parliament of the German-speaking Community in various ways:- President of Parliament Patricia Creutz-Vilvoye, Platz des Parlaments 1, 4700 Eupen
- Telephone 087 31 84 50
- patricia.creutz-vilvoye@pdg.be