Webinar: There is always an ombudsperson who can help you!
Ombudsman.be, the Belgian network of ombudsmen, is organizing a webinar for social workers in municipalities, CPAS and local associations. This webinar will take place on Thursday, October 10, 2024, the International Ombudsman Day
A problem with a bank, an energy supplier, a telecommunications provider, a public service, a pension, a subsidy, insurance, taxes ...
These are all situations that people who ask a social worker for help are sometimes confronted with. If they cannot resolve the problem with the agency concerned, there is always an ombudsperson who can help them. In the webinar on October 10, we will provide more information about how we work and how to contact us.
Thursday, October 10, 2024, from 13:00 to 14:00 (in French).
Thursday, October 10, 2024, from 11.00 to 12.00 (in Dutch).
Registration: Participation in the webinar is free of charge. You can register for the session via the link in French or in Dutch. The day before the webinar you will receive a link to participate. The webinar will also be recorded, we will put the link on our website.
Anmeldelink des Seminars auf Französisch
Anmeldelink des Seminars auf Niederländisch
A problem with a bank, an energy supplier, a telecommunications provider, a public service, a pension, a subsidy, insurance, taxes ...
These are all situations that people who ask a social worker for help are sometimes confronted with. If they cannot resolve the problem with the agency concerned, there is always an ombudsperson who can help them. In the webinar on October 10, we will provide more information about how we work and how to contact us.
Thursday, October 10, 2024, from 13:00 to 14:00 (in French).
Thursday, October 10, 2024, from 11.00 to 12.00 (in Dutch).
Registration: Participation in the webinar is free of charge. You can register for the session via the link in French or in Dutch. The day before the webinar you will receive a link to participate. The webinar will also be recorded, we will put the link on our website.
Anmeldelink des Seminars auf Französisch
Anmeldelink des Seminars auf Niederländisch
The Ombudsperson of the German-speaking Community of Belgium
A mediator between the citizens and the administration
The ombudsperson can mediate between a citizen and an administrative authority or an association.
The person can present his point of view on an issue.
The person can present his point of view on an issue.
The analysis and bundling of the various contributions is intended to improve the administration in the long term.
the Ombudsperson mediates by complaints against decisions or proceedings
of an administrative authorities or of an municipality or social welfare centre in the German-speaking Community:
of the following educational institutions in the German-speaking Community
van de volgende verzorgingsinstellingen in de Duitstalige Gemeenschap
one of the following institutions inside the German-speaking Community:
If you do not know exactly which institution in the German-speaking Community is responsible, you may find your problem in the following list:
The Ombudsperson is not responsible for these complaints
- complaints concerning federal, regional or foreign authorities
- About hospitals
- or public utility companies (railway, the postal service, etc.).
- in case of private litigation.
The Ombudswoman will direct the Issue to the relevant Ombudsman Service.
Who can submit a complaint?
- a citizen
- a company
- an association
Irrespective of his nationality, place of residence or place of business, any natural or legal person or de facto association may lodge a complaint with the ombudswoman.
You still don't know who can actually investigate your complaint?
Just search under http://www.ombudsman.be/de.
You can contact the Consumer Protection Center in Eupen for tenancy disputes or problems with your hirer or renter or your energy or telephone provider. https://verbraucherschutzzentrale.be
the ombudsperson
The ombudsperson listens to your issue in a confidential manner. She is subject to professional secrecy. Her service is free of charge.
She is your partner for a mutual- and out-of-court solution to your issue with an administration.
She sees herself as an independent and neutral bridge builder, committed to the resumption of dialogue between the administrative authority and you.
Call!
The ombudsperson has a free phone number:
phone: 0800 98759
You can reach the office of the ombudsperson by telephone
montags von 13:30 to 16:30 Uhr, dienstags von 9 to 12 Uhr, freitags von 09 to 12 Uhr.
If she does not answer immediately, she may have a conversation or attend a meeting. She will get back to you as soon as possible.
At other times, please leave a message in the voice mail, and the Ombudswoman will get in touch with you as soon as possible.
oder nutzen Sie das Online-Formular: https://www.dg-ombudsdienst.be/en/complaint_form.htm
Ombudsfrau